Terms & Condition

Listed below are the terms and conditions for usage of the Performance Outdoor Products website. Users must read and agree to these conditions before making a purchase. Submission of an order indicates the user has read and understands the terms and conditions.

General

All transactions made on this website will be fulfilled through Performance Outdoor Products to include shipping and invoicing. Any questions pertaining to orders should be made via our Contact Us form.

Pricing

Prices on the website will be in effect at time of order, excluding errors or omissions. All prices are subject to change without notice.

Sales Tax

North Carolina residents are subject to all applicable sales tax.

Warranty

All merchandise is warranted under coverage as provided by the individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by Performance Outdoor Products. Please use our Contact Us form to obtain an RMA Number. Neither Performance Outdoor Products nor the manufacturer may be held responsible for customer's misuse of merchandise.

Warranty Disclaimer

Performance Outdoor Products disclaims all implied warranties of merchantability or fitness for a particular purpose. Performance Outdoor Products shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products.

OEM References

References to Original Equipment Manufacturers, their trade names, or their part numbers may, in some cases, be for identification purposes only. It is not Performance Outdoor Product's intention, in those cases, to imply that merchandise is of original manufacture. Stihl aftermarket parts are not affiliated with, approved by, or sponsored by STIHL Inc.

All orders which arrive in broken or damaged boxes should be noted with the delivery driver if possible. Contact Performance Outdoor Products with our Contact Us form for information about receiving a replacement if your order is lost or damaged.

Content Correctness

The information provided on the Performance Outdoor Products website is correct to the best of the knowledge of Performance Outdoor Products. Part numbers, descriptions, pictures and diagrams are provided by manufacturers and Performance Outdoor Products does not guarantee their correctness. It is the user's responsibility to determine part correctness. Unless otherwise specified, the 25% restocking fee (see below) will apply to return orders that are in error due to incorrect part numbers, descriptions, pictures or diagrams on Performance Outdoor Products.

Unless otherwise specified, parts indicated for RIGHT or LEFT side of machines are to be taken as from sitting in the driver's seat facing the front of the machine.

For more information on cancelling orders and returning items, see the Returns Policy below.

Return Policy

All items returned must have a Return Merchandise Authorization (RMA) Number and a copy of the receipt. RMA Numbers can only be issued by Performance Outdoor Products. Please use our Contact Us form to obtain an RMA Number. Parts must be returned in the same condition as they were received and well-packaged.

Providing it is in new and sellable condition, items may be returned within 30 days of receipt of order. Customers will be refunded the amount of the part minus a 25% restocking fee, regardless of other indications that may appear on the packing invoice. All shipping charges are the responsibility of the buyer. Electrical parts are not eligible for return, period.

f a mistake is made in an order due to Performance Outdoor Products error, all shipping costs will be paid for by Performance Outdoor Products, and the 25% restocking fee will not apply. You can return new, unopened items from a order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging.

Customers will be refunded or credited once Performance Outdoor Products has received and processed the return. You can return new, unopened items from a order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging.

Part Availability

Performance Outdoor Products does not stock all of the parts listed on the website. Orders with all items in stock will ship within 1 business day of receipt of order. Items not in stock are ordered on a weekly basis and will be shipped as they become in stock. Please allow 10 business days for non-stocked items to arrive from manufacturers. Credit cards are charged at the time of shipping.

Back-Ordered Items

Items back-ordered by the manufacturer will be shipped as soon as possible. Performance Outdoor Products has no control over any manufacturer's schedule, and extensively long orders are due to a shortage at the manufacturer's shipping plants. Orders are charged at the time of part orders, and if an order is cancelled the credit will be refunded to the customer with no restocking fee.

Shipping

Fed Ex Ground or UPS is currently the only shipping option. Shipping costs for orders that are under $150.00 is a flat $15.00. Min. order is $25.00. $151.00 – $250.00 will be charged ½ freight cost. Over 250.00 is freight prepaid. Engines and large tires (20” and up) are not eligible for free freight. Please see about us page for freight policy and additional information on shipping charges. Orders that ship to Hawaii or Alaska are freight collect and may be subject to additional shipping charges. Customers will be contacted if their orders require additional shipping charges.

All orders which arrive in broken or damaged boxes should be noted with the delivery driver if possible. Contact Performance Outdoor Products with our Contact Us form for information about receiving a replacement if your order is lost or damaged.

You can cancel this order within two weeks after we have received it.

You can return new, unopened items from a cancelled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging.